Effective Date: October 1, 2026
Last Updated: October 1, 2026
1. Introduction
Welcome to Aride Pilot ("App").
Aride Pilot is a driver application used by drivers/partners to receive and manage ride requests, navigate to pickup and drop-off locations, track trips, communicate with the relevant parties, and manage information related to their driver account and rides.
This Privacy Policy explains how DND SOFTWARE PRIVATE LIMITED ("DND Software", "we", "us", or "our") collects, accesses, uses, stores, protects, and shares information when you use the Aride Pilot mobile application and related services.
Developer / Company:
DND SOFTWARE PRIVATE LIMITED
App Name:
Aride Pilot
Contact Email:
info@dndsoftware.in
By using Aride Pilot, you acknowledge that you have read and understood this Privacy Policy.
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2. Information We Collect
We may collect or access different types of information depending on how you use Aride Pilot.
2.1 Account and Personal Information
When you register or use the App, we may collect information such as:
Full name
Mobile/phone number
Email address
Driver/account ID
Profile information
Address or service-area information
Driver-related identification information
Account credentials or authentication information
Profile photograph, where applicable
This information is used to create and manage your driver account and provide our services.
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3. Location and GPS Information
Location information is an important part of Aride Pilot's functionality.
Aride Pilot may access and collect your precise device location/GPS information when you use location-based features of the App.
We may collect location information to:
Identify your current location
Show your position on a map
Help you reach passenger pickup locations
Help with navigation to pickup and drop-off locations
Receive and manage ride requests
Provide live trip/location tracking
Share relevant driver location information with the passenger during an active ride, where applicable
Calculate or display routes and distances
Improve the accuracy and operation of ride services
Detect and resolve ride-related issues
Maintain ride and trip records
Provide customer and driver support
Help maintain safety and security of the ride service
Background Location
[VERIFY BEFORE PUBLISHING]
If the App accesses your location while the App is running in the background, minimised, or not actively displayed on the screen, your location may continue to be collected for ride-related functionality such as:
Driver availability
Receiving or managing ride requests
Live trip tracking
Passenger pickup coordination
Navigation and trip monitoring
We collect background location only when it is necessary for the relevant functionality and as permitted by the device operating system and applicable policies.
If Aride Pilot does not actually collect location in the background, remove this paragraph.
Google specifically requires additional disclosure where an app uses background location and recommends clearly explaining the feature that requires it.
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4. How We Use Location Information
We use location information only for legitimate purposes related to providing and improving Aride's services.
These purposes may include:
1. Matching drivers with ride requests.
2. Showing driver location to the relevant passenger during an active ride.
3. Helping drivers navigate to pickup and destination locations.
4. Providing accurate pickup and drop-off services.
5. Tracking the progress of an active ride.
6. Calculating route, distance or estimated travel information.
7. Providing customer and driver support.
8. Investigating disputes, complaints or service issues.
9. Maintaining security and preventing misuse of the service.
10. Improving the reliability and performance of the service.
We do not use precise location information for advertising purposes unless separately disclosed and permitted by applicable law and Google Play policies.
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5. Ride and Service Information
When you use Aride Pilot, we may collect information relating to your rides and activities, including:
Ride request information
Pickup location
Drop-off location
Trip start and end information
Ride status
Route and distance information
Ride history
Driver availability/status
Trip timestamps
Fare or ride-related information
Cancellation information
Driver/passenger-related service information
This information is used to provide and operate the ride service.
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6. Device and Technical Information
We may automatically receive certain technical information from your device, including:
Device model
Operating system and version
App version
Device identifiers where permitted
IP address
Network information
Crash/error information
Application performance information
Device settings relevant to app functionality
We use this information for security, troubleshooting, analytics, performance monitoring and improving the App.
We do not use persistent device identifiers in a manner prohibited by Google Play policies. Google Play's User Data policy also applies to data collected through third-party SDKs integrated into the application.
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7. Camera, Photos and Files
If the App requests access to your camera, photos or device files, such access may be used for features such as:
Uploading a profile photograph
Uploading driver documents
Uploading required verification documents
Capturing photographs required for account verification
Other driver/service-related functionality
We only access such information when the relevant feature requires it.
[VERIFY] Remove this section if the current Aride Pilot application does not use camera/photos/files.
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8. Notifications
Aride Pilot may send push notifications or other notifications related to:
New ride requests
Ride status
Trip updates
Account information
Service notifications
Important security notifications
Operational announcements
You can manage notification permissions through your device settings where supported.
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9. How We Use Your Information
We may use the information we collect to:
Create and manage your account
Authenticate users
Provide ride services
Process and manage ride requests
Provide navigation and location-based services
Track active trips
Communicate ride information
Provide customer and driver support
Maintain service records
Process applicable payments or earnings
Prevent fraud, abuse and unauthorised activity
Maintain security
Troubleshoot technical problems
Improve the App and services
Comply with applicable legal obligations
Respond to lawful requests from government or regulatory authorities
Resolve disputes and enforce our terms and policies
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10. Sharing of Information
We do not sell your personal information.
We may share information when necessary to provide the services or comply with legal requirements.
Depending on the functionality you use, information may be shared with:
Passengers / Customers
During an active ride, relevant driver information such as:
Driver name
Profile photograph, where applicable
Vehicle information
Approximate or precise current location
Ride status
may be made available to the relevant passenger to facilitate the ride.
Service Providers
We may use third-party service providers that help us operate the App and services, such as:
Cloud hosting providers
Mapping and navigation providers
Push notification providers
Analytics or crash-reporting providers
Authentication/service infrastructure providers
Payment service providers, where applicable
These providers may process information only as necessary to provide their services to us and subject to applicable contractual or legal requirements.
Legal Requirements
We may disclose information where reasonably necessary to:
Comply with applicable law
Respond to legal process
Respond to government or regulatory requests
Protect our rights or property
Protect users or the public
Investigate fraud, abuse or security incidents
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11. Third-Party Services and SDKs
Aride Pilot may use third-party services, libraries or software development kits ("SDKs") to provide certain functionality.
Examples may include services for:
Maps and navigation
Cloud infrastructure
Push notifications
Authentication
Crash reporting
Analytics
Payment processing
Third-party providers may process certain information according to their own privacy policies.
We review third-party services used by the App and take reasonable steps to ensure that their use of information is consistent with applicable requirements.
[VERIFY] Your developer should list the actual SDKs currently included in the Android application and make sure the Google Play Data Safety declaration covers their data practices. Google specifically states that developers are responsible for data handled through third-party SDKs.
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12. Data Security
We take reasonable technical and organisational measures to protect your information from:
Unauthorised access
Unauthorised disclosure
Alteration
Loss
Misuse
Destruction
Depending on the type of information and service, security measures may include encryption, authentication controls, access controls, secure server infrastructure and monitoring.
However, no method of electronic transmission or storage can be guaranteed to be completely secure.
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13. Data Retention
We retain personal information for as long as reasonably necessary to:
Provide our services
Maintain your account
Maintain ride and transaction records
Resolve disputes
Prevent fraud and abuse
Maintain security
Comply with legal, accounting or regulatory obligations
When information is no longer required for legitimate business or legal purposes, we may delete, anonymise or securely dispose of it in accordance with our retention practices.
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14. Account and Data Deletion
You may request deletion of your Aride Pilot account and associated personal information.
To request account or data deletion, contact us at:
Email: info@dndsoftware.in
Please include:
Your registered mobile number
Your name
Your Aride Pilot account details
A request stating that you want your account/data deleted
We will review and process eligible deletion requests in accordance with applicable law.
Certain information may need to be retained where required or permitted by law, for example for legal compliance, fraud prevention, security, dispute resolution or financial record-keeping.
Google Play requires apps that offer account creation to provide a clear and accessible mechanism for users to request deletion of their account and associated data.
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15. Children's Privacy
Aride Pilot is intended for use by drivers and service providers and is not directed toward children.
We do not knowingly collect personal information from children where such collection is prohibited by applicable law.
If you believe that a child has provided personal information to us inappropriately, please contact us so that we can investigate and take appropriate action.
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16. International and Cross-Border Processing
Depending on the infrastructure and service providers used to operate Aride Pilot, your information may be processed or stored on servers located in India or other countries.
Where required, we take reasonable measures to ensure that such processing is carried out in accordance with applicable privacy and data protection requirements.
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17. Your Choices
Depending on the functionality available on your device and within the App, you may be able to:
Manage location permissions
Manage notification permissions
Update certain account information
Request account deletion
Request information about your personal data
Please note that disabling certain permissions may prevent some features of Aride Pilot from functioning correctly.
For example, disabling location access may prevent the App from providing ride tracking, navigation, driver availability or other location-dependent functionality.
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18. Location Permission
Aride Pilot may request location permission through the Android operating system.
Depending on the functionality and Android version, you may be asked to allow:
Approximate location
Precise location
Foreground location
Background location, where required for supported ride functionality
You can manage these permissions through your device's settings.
Location permissions are used only for the purposes described in this Privacy Policy.
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19. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect:
Changes to the App
Changes to our services
Changes to data processing practices
Changes in applicable laws or regulations
Changes in Google Play requirements
When we make changes, we will update the "Last Updated" date at the top of this Privacy Policy.
We encourage you to periodically review this page.
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20. Contact Us
If you have questions, concerns, requests or complaints regarding this Privacy Policy or your personal information, please contact us.
DND SOFTWARE PRIVATE LIMITED
App: Aride Pilot
Email: info@dndsoftware.in
Website: aridecab.com
For privacy-related requests, please include sufficient information for us to identify your account and understand your request.
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21. Consent
By using Aride Pilot, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use and processing of information as described above, subject to applicable law and the permissions you grant through your device.